Privacy Policy

Last updated: January 2026

1. Introduction

LAMY Co.ltd, operating as Kansai Navi ("we," "our," or "us"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our cultural experience and walking tour services in the Kansai region of Japan.

As a sole proprietorship (Kojin Jigyo) registered in Osaka, Japan, we comply with the Japanese Act on the Protection of Personal Information (APPI) and relevant EU GDPR provisions for our international visitors.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide when:

• Making a tour booking or inquiry
• Subscribing to our newsletter or downloading our Kyoto Insider Guide
• Contacting us via email (info@navi-os.com) or WhatsApp (+81 70 9209 6001)
• Participating in our cultural experiences

This information may include:

• Full name
• Email address
• Phone number (including WhatsApp)
• Country of residence
• Tour preferences and special requirements
• Payment information (processed securely through Stripe - we do not store card details)

Automatically Collected Information

When you visit our website, we may automatically collect certain information including your IP address, browser type, device information, operating system, referring URLs, and browsing behavior through cookies and similar technologies.

3. How We Use Your Information

We use the information we collect to:

• Process and confirm tour and experience bookings
• Send booking confirmations, tour details, and meeting point information
• Communicate tour changes or updates
• Respond to inquiries and provide customer support
• Send our Kyoto Insider Guide PDF when requested
• Send newsletters about cultural events and new experiences (with your consent)
• Improve our website, services, and tour offerings
• Comply with Japanese legal obligations

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Stripe Inc. for secure payment processing
• Email service providers for newsletter delivery
• Cloud hosting providers (data stored in secure Japanese or EU data centers)
• Japanese legal authorities when required by law

5. International Data Transfers

As we serve international visitors, your data may be processed in Japan and potentially transferred to service providers in other jurisdictions. We ensure appropriate safeguards are in place for such transfers in compliance with APPI and GDPR where applicable.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. Booking records are retained for 7 years in accordance with Japanese tax regulations. Newsletter subscriptions can be cancelled at any time.

7. Your Rights

You have the right to:

• Access your personal information we hold
• Correct inaccurate or incomplete information
• Request deletion of your information (subject to legal retention requirements)
• Opt-out of marketing communications at any time
• Withdraw consent for data processing
• Lodge a complaint with relevant data protection authorities

8. Cookies

We use cookies to enhance your experience on our website, remember your language preferences, and understand how visitors use our site. You can control cookie settings through your browser preferences. Disabling cookies may affect some functionality of our website, including the language selector.

9. Third-Party Links

Our website may contain links to third-party websites (TripAdvisor, Google Maps, social media platforms). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our services are designed for adults and families. We do not knowingly collect personal information from children under 16 without parental consent.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last updated" date.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us: